However, the most common use for chatbots is to answer simple queries. There are many uses for chatbots, such as collecting user data, gather feedback and reviews or personalize user experiences. Chatbots are mostly used to quickly answer customer queries If you’d like to learn more, be sure to check out our article on Facebook Messenger statistics. Using chatbots on Facebook allows companies to respond to queries 24/7 and create a closer connection with their customers. According to statistics, there are approximately 300,000 chatbots operating on Facebook. However, it’s more than possible to reduce this workload with the help of chatbots.įacebook in particular is a hub for chatbot usage. On Facebook Messenger alone, there are over 300,000 chatbots in operationįor businesses, managing customer queries on multiple platforms such as Facebook, Twitter and your own website can be demanding and time-consuming. Of course, chatbots can’t deal with every query, but they can be used to assist with common queries from start to finish. However, AI chatbot technology is extremely advanced and is capable of dealing with much more personalized and complex tasks.Īccording to a report published by Com100, chatbots are capable of handling full conversations with customers and do so almost 70% of the time. If you’ve not interacted with many chatbots, then it would be easy to assume they are just in place to greet customers and provide generic information. Chatbots handle full conversations around 69% of the time This will allow the industry to continue to grow. This is great news for the chatbot industry, as it shows that a good percentage of internet users have already had some experience with chatbots and are becoming more comfortable with them. According to statistics published by Userlike, the majority of internet consumers had interacted with chatbots at least once that year – 80% to be exact. 80% of people have interacted with a chatbot at some pointĪlthough the industry is still growing, chatbots are becoming a feature of many websites and social media pages. However, the report also found that a further 31% of customer service organizations planned to start using them within the next 18 months. Whilst many companies are keen to take advantage of AI chatbots, however, the number of companies actually using them is still relatively low.Īccording to a report published by Salesforce around 23% of customer organizations were currently using AI chatbots. 23% of customer service companies are currently using AI chatbots Want to know more about who’s using chatbots and how they’re being used? Here are some chatbot statistics relating to usage and industry size.
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